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Flexible Agent CapacityDeveloping

Extra calling capacity. Without permanent hiring.

DialCru is building a curated network of vetted independent agents. Tell us the campaign, skills, languages and dates, and we match approved agents to it.

Request Independent Agent CapacitySee How It Works

Agent supply, scheduling, pricing and service commitments depend on availability and approved engagement terms.

Your capacity request

What you tell us, and what we confirm before you commit.

You tell us

  • The campaign and its script
  • Skills and languages
  • Dates, hours and volumes
  • Your budget

We confirm

  • Realistic agent availability
  • A quote per booked hour

Capacity for the moments your team can't cover.

  • Seasonal peaks

    Add agents for renewal seasons and campaign spikes, then scale back.

  • Campaign launches

    Staff a new campaign while you learn what it needs.

  • Temporary gaps

    Cover leave, attrition or a delayed hire.

  • Testing before hiring

    Prove a campaign works before committing to permanent seats.

How it works

From a campaign brief to verified hours.

The network starts curated: we match agents to your campaign ourselves, and you see their work in the same platform as your own team.

  1. 01

    Define the campaign

    Dates, skills, languages, volumes and budget.

  2. 02

    We match approved agents

    We confirm realistic availability before you commit.

  3. 03

    Agents accept

    Approved agents accept the assignment and its schedule.

  4. 04

    Calls run in DialCru

    Agents work inside your campaign, with QA on supported calls.

  5. 05

    Hours and outcomes verified

    Booked hours and outcomes are checked before billing.

  6. 06

    Invoice

    You're invoiced for verified work; agents are paid for it.

Vetting Developing

Vetted before they see your data.

The network starts small and curated. These standards are being put in place with the first pool of agents.

  • Identity and qualification checks before an agent can access client data.
  • Product and campaign training, with certification that has a revalidation date.
  • Role-based contact access, with no bulk export to agent devices.
  • A balanced scorecard: QA pass rate, accepted outcomes, attendance and complaints, not close rate alone.

Pay for booked hours, not idle seats.

Independent capacity is quoted per booked hour. The quote includes the agent's pay and DialCru's service fee. Telephony and QA are billed separately, and no agent licence applies.

You engage and direct the agents; DialCru vets them, runs the platform and collects their fees. See the Independent Agents Supplemental Terms.

See Pricing

Questions

Frequently asked questions.

Is the independent agent network available now?

The network is developing. Access, availability, agent suitability and commercial terms are subject to approval.

How is independent capacity priced?

It's quoted per booked hour. The quote includes the agent's pay and DialCru's service fee; telephony and QA are billed separately, and no agent licence applies.

How quickly can agents start?

It depends on availability for the skills, languages and schedule you need. We confirm realistic availability before you commit.

Your next-generation call centre is already within reach.

You don’t need to replace every agent, rebuild your business or commit to another expensive operating model. Start with your existing team. Introduce Voice AI where it makes sense. Add human capacity when you need it.

More control · More intelligence · More flexibility

Request Independent Agent CapacityMeet the AI Assistant