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BPO & Contact Centres

Manage more campaigns without multiplying management complexity.

DialCru helps BPO operators bring agent activity, AI calling, QA and reporting into one platform.

Book a BPO DemoSee the Live Floor

A better way to manage distributed calling operations.

  • Keep campaigns organised

    Give each client campaign structured workflows, its own settings and consistent reporting.

  • Monitor the live floor

    See agent states and calling activity without chasing supervisors for updates.

  • Improve quality coverage

    Apply consistent scorecards with AI-assisted reviews, and send exceptions to your reviewers.

  • Make management more intelligent

    Ask the AI Assistant about agent performance, campaign trends, QA exceptions and costs.

  • Add capacity when necessary

    Use supported Voice AI workflows, and request independent agents where suitable.

Live Floor

Every campaign, one operating view.

Watch human agents and live AI calls side by side, by campaign, and step in where the floor needs attention.

  • Agent states and live AI calls
  • Listen, whisper and barge on human agents' calls
  • Campaign status, progress and outcomes
  • Caller ID and webhooks set per campaign
  • Audit events for changes and approvals
Explore the PlatformSee the Dialer
Live Floor · Renewals deskLive

On call

16

Ringing

2

Wrap-up

4

Available

6

AI calls

12

Agents on the floor
AgentStatusTime
T.M.RenewalsOn call03:12
Renewals-2 · AIRenewalsOn call01:42
K.N.Funeral coverWrap-up00:38
S.D.—Available—
Sample data

Seasonal staff don't cost you in quiet months.

You pay for active agents, not every seat you've set up. Agents who don't log in during a month aren't charged.

Per active agent
R399 / month
Platform, per organisation
R1,950 / month

Excl. VAT. Usage is billed separately, and spending controls and balance visibility keep AI and telephony usage in view across campaigns.

See Pricing

Questions

Frequently asked questions.

Can we use DialCru with our existing agents?

Yes. DialCru is designed for businesses that want to onboard and manage their own human agents, alongside suitable AI calling workflows.

What counts as an active agent?

An agent who logs in to production or handles customer calls during the month. Agents who are set up but inactive that month aren't charged.

Is the independent agent network available now?

The network is developing. Access, availability, agent suitability and commercial terms are subject to approval.

Your next-generation call centre is already within reach.

You don’t need to replace every agent, rebuild your business or commit to another expensive operating model. Start with your existing team. Introduce Voice AI where it makes sense. Add human capacity when you need it.

More control · More intelligence · More flexibility

Book a BPO DemoMeet the AI Assistant