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Customer Reactivation

Bring eligible past customers back into the conversation.

Run controlled campaigns through your historical database, with opt-outs honoured and results recorded by campaign.

Book a Reactivation DemoAsk About Reactivation

Having a number isn't permission.

An old database isn't a calling list. Before a campaign starts, confirm who you're permitted to call and why. During it, objections stop further calls.

  • Number suppression and opt-outs
  • NCC and DMASA opt-out registry files imported to your do-not-call list
  • Calling windows and spending controls
  • Calling hours kept within the Consumer Protection Act's limits, with public holidays excluded
  • Results recorded by campaign

You remain responsible for the permission behind each contact. Obtain advice on your direct-marketing basis.

How it works

A controlled campaign, start to finish.

Reactivation works best in small, measured steps: check, test, run within limits, then review.

  1. 01

    Check eligibility

    Confirm the contacts you're permitted to call.

  2. 02

    Load and dedupe

    Upload contacts with their source, and remove duplicates and suppressed numbers.

  3. 03

    Test the script

    Test the AI agent or brief your team before the first call.

  4. 04

    Run within limits

    Calls stay inside your calling windows and budget.

  5. 05

    Route interested customers

    Interested customers reach the right person.

  6. 06(by the Assistant)

    Review

    Ask the Assistant why a campaign is under- or over-performing.

Campaigns

See which campaigns are working.

Track contact rate, progress and interested customers for each reactivation campaign, and ask the Assistant what's behind a dip.

Ask About Reactivation
Campaigns5 campaigns · 3 live
  • RenewalsHumanAILive
    7,420 of 12,000 contacted

    27% connect rate · 1,284 interested

  • Reactivation Q4AILive
    4,105 of 15,000 contacted

    19% connect rate · 512 interested

  • Funeral coverHumanLive
    1,962 of 3,000 contacted

    31% connect rate · 344 interested

Sample data

Questions

Frequently asked questions.

Which conversations suit Voice AI?

Repeatable outbound conversations with a clear goal, such as qualifying interest, following up, reactivating eligible customers and supporting renewals. Regulated advice and sales activities stay with appropriately authorised people.

Can we start with a pilot?

Yes. A pilot is one measurable use case with a spend cap and an agreed success measure. We scope it with you in your demo.

Can I schedule AI reports?

Yes. Save a question, then schedule it: the Assistant runs it on your schedule and sends the answer to the destinations you choose. We can walk through the delivery options in your demo.

Your next-generation call centre is already within reach.

You don’t need to replace every agent, rebuild your business or commit to another expensive operating model. Start with your existing team. Introduce Voice AI where it makes sense. Add human capacity when you need it.

More control · More intelligence · More flexibility

Book a Reactivation DemoMeet the AI Assistant