Voice AI
Your next thousand calls don't need a thousand manual conversations.
Use Voice AI to engage eligible leads, qualify interest and carry out suitable customer conversations, with the infrastructure to manage AI agents, campaigns, scripts, testing and reporting.
Test it, watch it work, teach it.
Let it play, or press anything inside to take the controls.
Give it a persona, a script to walk, a voice and the languages it can switch to. It starts as a draft: nobody is called until you activate it.
Use cases
Give every opportunity a next step.
Use AI voice agents for suitable outbound conversations. Define the conversation, test the agent and connect interested customers with a human when appropriate.
Lead qualification
Engage eligible leads, capture their responses and identify genuine interest.
Follow-ups
Call back enquiries and missed contacts at the volumes you configure.
Customer reactivation
Work through eligible historical databases with controlled campaigns.
Renewals
Support approved renewal and retention follow-up workflows.
Regulated financial advice, product recommendations and sales activities must be performed by appropriately authorised parties.
How it works
How a Voice AI call works.
AI calls run inside campaigns you set up and approve, and their outcomes are recorded where your team can see them.
01
Campaign setup
Choose the contact list, script, AI agent and calling settings for an approved campaign.
02(by the Assistant)
AI conversation
The AI agent holds the conversation, following its configured script.
03(by the Assistant)
Outcome captured
Responses, the disposition and the transcript are recorded with the call.
04
Human handover
Where supported, suitable conversations are transferred to a human agent.
Handover options depend on your setup. We walk through them in your demo.
On the call
Built for real customers on real lines.
AI agents follow the same rules as your campaigns, and leave a clear record of what happened.
Languages
About 70 languages, including English and Afrikaans. Customers who answer in isiZulu or isiXhosa are recognised, and the call is noted for a follow-up in their language.
Opt-outs honoured
When a customer asks not to be called again, the number goes onto your do-not-call list during the call.
Voicemail
Voicemail is detected, and a message is left only on the contact's last attempt.
Calling hours
AI calls stay inside your campaign's calling window and the Consumer Protection Act's hours.
Callbacks
The AI agent books callbacks when a customer asks, inside your calling hours.
Sentiment
Each call shows the customer's sentiment and frustration, so you can see how conversations land.
Testing
Test the agent before it talks to customers.
Review scripts, run test cases and check how an AI agent responds before a campaign goes live, then keep testing as you refine it.
- Draft and revise calling scripts
- Choose from the available voices
- Run supported test cases against each AI agent
- Built-in scenarios: an angry caller, “never call me”, voicemail and a language switch
- Review the results before deployment
Quality and results
Voice AI shouldn't operate in a black box.
Evaluate supported AI calls against the same standards you use for your people, and see results, spend and areas for improvement by campaign. Keep your campaigns measurable, your AI agents testable and your people in control.
- AI QA against your scorecards
- Campaign results and interested outcomes
- Usage and spend visibility
Questions
Frequently asked questions.
Which conversations suit Voice AI?
Can Voice AI transfer a conversation to a human agent?
How is Voice AI billed?
Your next-generation call centre is already within reach.
You don’t need to replace every agent, rebuild your business or commit to another expensive operating model. Start with your existing team. Introduce Voice AI where it makes sense. Add human capacity when you need it.
More control · More intelligence · More flexibility