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Sub-processors

Last updated

Part of the DialCru Terms and Conditions.

On this page
  1. 1.Overview
  2. 2.Third-Party Sub-processors

1.Overview

This page outlines the sub-processors that DialCru has engaged under the DialCru Data Processing Agreement (DPA) to perform processing activities on Customer Personal Data, as defined in the DPA, on behalf of our customers. The relevant sub-processors for a particular customer depend on the DialCru Service utilized and the customer’s region.

DialCru uses two categories of sub-processors: internal DialCru entities that support DialCru Services and external third-party providers contracted to deliver a DialCru Service. DialCru commits to updating this page on a regular basis before any new sub-processor is engaged.

The DialCru entities providing support activities only process Customer Personal Data if shared by the customer during support requests. The location of processing will be determined by the location of the customer’s end users.

2.Third-Party Sub-processors

DialCru’s third-party sub-processors, with their hosting location and activity
Third partyHosting locationActivity
ElevenLabsUSAVoice AI: speech synthesis, speech recognition and conversational AI
MongoDB LimitedEUHosting and Infrastructure
Amazon Web ServicesUSA / South AfricaHosting and Infrastructure
OpenAIEUMachine Learning
VercelEUInfrastructure
CloudflareEUInfrastructure
DigitalOceanEUInfrastructure
SentryUSAInfrastructure, Observability
SupabaseEUDatabase hosting for the dialcru.com website
ResendEUEmail delivery for the dialcru.com website

ElevenLabs may use third-party AI systems, currently Google Gemini, OpenAI, and Anthropic via Google Vertex AI, to support features such as content generation, processing and analysis; see its AI transparency statement. ElevenLabs is certified under the EU-U.S. Data Privacy Framework, the UK Extension and the Swiss-U.S. Data Privacy Framework; see its Data Privacy Framework policy.